Accessibility statement

Accessibility Statement for www.cannebianche.com

Date of issue: July 15, 2025

Dama Srl is committed to ensuring the accessibility of its website www.cannebianche.com, in accordance with Legislative Decree No. 82 of May 27, 2022, implementing EU Directive 2019/882.

Dama Srl believes it is a shared moral duty to ensure that everyone can access information, products, or services without encountering obstacles or barriers, enabling all individuals to live with dignity, equality, and independence. For this reason, resources have been invested to make the website easier to use and more accessible to all, including people with disabilities.

In compliance with Legislative Decree 82/2022, the following information is provided:

1. Information on the assessment of the service's compliance with accessibility requirements;
2. General description of the service, in accessible formats;
3. Descriptions and explanations necessary to understand the service's operation;
4. Description of how the service meets accessibility requirements;
5. Information outlining the accessibility monitoring process;
6. Support and reporting of any accessibility issues.

1. Accessibility Requirements

The requirements for digital accessibility are outlined in Legislative Decree No. 82 of May 27, 2022, which implements EU Directive 2019/882 and refers to the technical standard UNI EN 301549.

In particular, the website's compliance must be evaluated according to the criteria outlined in Chapters 9 ("Web") and 10 ("Non-web content"), which refer to the Web Content Accessibility Guidelines (WCAG) 2.1, levels A and AA.

The four fundamental principles of digital accessibility as defined by WCAG 2.1 are:

• Perceivable – Content is presented clearly and understandably;
• Operable – The interface is easily navigable by all users;
• Understandable – Information and operations are intuitive and easy to interpret;
• Robust – The site is compatible with common assistive technologies.

Technical analysis was carried out according to UNI EN 301549, which clearly lists 50 success criteria for verifying a website’s accessibility. The evaluation covered textual and non-textual content, downloadable documents and forms, and two-way interactions such as the handling of digital forms and completion of authentication, identification, and payment processes.

Excluded Areas

Article 1, paragraph 5 of Legislative Decree 82/2022 specifies that the provisions of the decree do not apply to the following website and mobile app content:

• Time-based media published before June 28, 2025;
• Office file formats published before June 28, 2025;

• Online maps and mapping services where essential information is provided in an accessible digital format;
• Third-party content not funded, developed, or controlled by the economic operator;
• Archived content not updated or edited after June 28, 2025.

2. General Description of the Service

This website is aimed at end consumers and provides commercial information about the Canne Bianche hotel. Users can explore rooms and offers, culinary experiences, wellness and entertainment activities. The platform includes direct access to the hotel’s external booking system and to the hotel’s online shop, hosted on a third-level domain. Contact details and a newsletter subscription option are also available.

3. Service Functionality

The site is accessible via desktop, tablet, and smartphone devices through all major web browsers and is available in Italian and English.

Users can:

• View available rooms and suites via the dedicated menu section, and access the external booking system (book.ermeshotels.com);
• Explore services such as restaurants, the pool, wellness areas, and entertainment through dedicated menu items;
• View current offers and book via the external system;
• Browse events in the dedicated section;
• Purchase services and gift cards via the shop (shop.cannebianche.com);
• Book stays through the "Book Now" button, linking to an external booking platform;
• Request information via email or phone (listed in the header, footer, and contact page);
• Subscribe to the newsletter using the form provided in the footer (powered by Mailchimp).

4. Compliance with Accessibility Requirements

To improve accessibility and user experience, Dama Srl has integrated the UserWay PRO widget into the website. This tool is free for site visitors and enhances compliance with WCAG 2.1 guidelines.

The UserWay PRO widget includes the following features:

• Screen Reader
• Dictionary
• Text Magnifier (4 levels)
• Saturation controls
• Color Contrast adjustments
• Smart Contrast to ensure ADA-compliant color visibility
• Highlighted Links
• Pause Animations

• Text Spacing adjustments
• Line Height settings
• Text Alignment options
• Dyslexia-friendly font
• Large Cursor
• Tooltips for ARIA labels and alternative text
• Page Structure Viewer

Additionally, UserWay PRO detects and corrects various accessibility issues in real time (without altering source code), improving site usability for all users, including those using assistive technologies.

Compliance Status

The site’s compliance status was defined using guidelines and the self-assessment model provided by AgID. Technical checks conducted by an accessibility consultant determined the following status:

This website is partially compliant with the requirements outlined in Appendix A of UNI CEI EN 301549. As the site was published before June 28, 2025, the company plans to achieve full compliance upon release of a future updated version.

This accessibility statement also recognizes issues resolved via UserWay PRO as compliant, since the changes fulfill the success criteria required by current regulations.

5. Accessibility Monitoring Process

During future full updates of the website, Dama Srl will pay particular attention to the accessibility of services provided, possibly engaging external consultants for:

• Accessibility gap analysis
• User testing (with and without assistive tech)
• Analysis of third-party plugins and services
• Reporting and correction of non-compliance
• Documentation of accessibility for public use
• Staff training on accessibility best practices
• Policy definition and handling of user support requests

Periodic technical reviews are planned to ensure continued compliance and improvement, including feedback-driven enhancements.

Technical checks are performed by an external consultant using up-to-date tools, including semi-automated code reviews, manual user tests, and assistive technology assessments.

6. Support and Issue Reporting

If you experience difficulties accessing website content or functions, or need further assistance, please contact: info@cannebianche.com

Please include the following in your message:

• Full name
• Web page URL or section where the issue occurred
• Clear and concise description of the issue
• Tools used (operating system, browser, assistive technologies, if applicable)
• Suggestions for improving accessibility

All reports will be addressed as quickly as possible and will contribute to the continuous enhancement of website accessibility.